TERM & CONDITIONS

SHIPPING

We ship Australia wide & internationally. Exact shipping costs to your country will be calculated at the checkout. 
 

STANDARD SHIPPING WITHIN AUSTRALIA

Deliveries within Australia can arrive between 3-5 business days, not including weekends & public holidays. Standard shipping costs $15.
 

SHIPPING INTERNATIONALLY

Deliveries outside of Australia can arrive between 5-9 days, depending on zone. Standard shipping costs $30 AUD, this includes a signature upon delivery. Please indicate your daytime address to ensure it is signed for when being delivered. 
 

CUSTOMS & IMPORT DUTY FEES

All international orders may incur customs or an import duty fee. These charges arise upon delivery of your parcel. These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs for further information.
 

CURRENCY

All product prices indicated & payments made on this website are in Australian Dollar currency. 
 

RETURN POLICY

If for any reason you are not happy with your purchase you are welcome to return your item(s) for a credit or exchange. Credits or exchanges are accepted on goods within 7 days of purchase. Items not received within this timeframe will not be accepted. The product must be received in the exact condition it was sent out in. 
 

PLEASE NOTE

All exchanges will be posted out at the cost of the customer. We do not offer refunds on postage.
 

If you have any further questions regarding this policy please contact us at maryc@picknowl.com.au